TERMS & CONDITIONS
1. YOUR PRODUCTS ARE OUT OF STOCK
If the product is out of stock, you can either choose another flavour that is in stock, or wait until we replenish the goods accordingly. If you are unable to find the specific product that you are looking for, drop us an email with the brand and name of the product and we will sort it out for you.
2. POSTAGE CHARGES
Postage charges are calculated automatically when you add the items to the cart and proceed to checkout. However, these rates are for destinations within Malaysia and Singapore only, and rates will differ for overseas destination. Please contact us for shipping rates to overseas destination.
3. INTERNATIONAL ORDERS
Yes, Muscle Mania Club accepts all international orders.
4. PAYMENT METHODS
Please note that payment has to be made within 2 days upon receiving our payment invoice. Failure to do so will result in the priority given to any other interested customers in the event of insufficient stocks.
Please do not claim that you have made payment if you have not made any. We will not hesitate to take action against fraud cases.
ATM receipts and reference numbers should be retained till we have confirmed your payment as a proof of purchase.
We accept payment via Bank Transfer, and Credit Card.
5. DESCRIPTION
Muscle Mania Club and its associates attempt to be as accurate as possible. However, Muscle Mania Club does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
6. SHIPPING & RETURNS
Orders are shipped on business days only. Business days are Monday – Friday, excluding Public Holidays within Malaysia. Delivery typically takes 1-3 working days.
We take great measures to ensure that packages arrive to you not only quickly, but in perfect condition. Unfortunately, in rare cases items may be damaged during shipment. Shipment is carried out by third party courier companies / outsourced to third party courier companies. Therefore, we are not responsible for any items that are damaged during shipment, unless you opt for insurance.
All orders will be provided with courier tracking number once the order is sent out. Parcels will be left at courier office for self collection if no one is around during time of delivery. We will not resend parcels if uncollected parcels are returned to us, unless you top up for courier charges again.
A refund will only be given if there are no stocks on hand for exchange or if the item in question has been discontinued from the brand owner and no alternative products are deemed suitable.
After you submit your return request, you will need to return your package within 14 days. Returned items must be in the same condition as received and in the original packaging. All refunds will be made via the original payment method within 5-7 working days.
Please note that submitting a request is not a guarantee that it will be approved. If items are used, damaged, missing parts, or damaged due to improper packaging, MuscleMania may not approve the return. We monitors all claims to identify potential misuse or abuse of our refund policies. We reserve the right to refuse service to anyone and will handle each request individually.
